Frequently Asked Questions

Everything you need to know about your BRIC'S luggage and travel gear.

How long will it take for my order to arrive?

Standard shipping typically takes 3-5 business days within the continental US. Expedited shipping options are available at checkout for faster delivery.

What is your return policy for luggage?

We offer a 30-day return policy for all unused products in their original packaging. Please note that personalized or embossed items are final sale and cannot be returned.

Do BRIC'S products come with a warranty?

Yes, our products are covered by a limited manufacturing warranty that ranges from 2 to 5 years depending on the collection. This covers defects in materials and workmanship.

How should I clean and maintain my leather bags?

We recommend using a soft, dry cloth for routine cleaning. For deeper stains, use a specialized leather cream. Avoid prolonged exposure to direct sunlight and moisture to preserve the material.

Can I track my international shipment?

Absolutely. Once your order ships, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress through our international courier.

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.